Frequently Asked Questions About Our Managed IT Services

Choosing a technology partner is a major decision for any business. Whether you’re a small team looking to improve daily operations or a growing company that needs ongoing monitoring and protection, managed services can help you get there without the stress of building an in-house IT department.

At Cornerstone Data Systems, we know that making the leap into a new support model brings questions. Below, we’ve answered some of the most common ones to help you make an informed decision.

1. What Are Managed IT Services?

Managed IT services refer to the proactive outsourcing of your technology needs to a third-party provider. At Cornerstone, this includes a range of ongoing support tasks, such as monitoring your network, applying security updates, responding to service issues, and backing up your data. Rather than wait for problems to occur, we work behind the scenes to keep your systems running smoothly.

2. How Do You Help Prevent Downtime?

Unplanned downtime can derail productivity and cost your business more than just lost hours. That’s why our team monitors systems 24/7, identifies potential risks, and applies patches and updates before issues escalate. We also help you plan for outages caused by storms, cyberattacks, or human error, using secure backup and recovery tools to keep operations on track.

3. Will We Still Need Our Internal IT Staff?

Not necessarily, but that’s up to you. Our services are scalable, which means we can fully manage your IT infrastructure or work alongside your internal team to handle specific needs. Many of our clients choose a hybrid model: they retain in-house staff for day-to-day questions and rely on us for specialized knowledge, round-the-clock monitoring, and strategic planning.

4. Is My Business Too Small (or Too Big) for Managed Services?

We work with companies of all sizes, from small businesses with just a few workstations to enterprise organizations with complex environments. Because we offer tailored plans, we can adapt services to meet your budget, priorities, and risk profile. Whether you’re in growth mode, stabilizing after expansion, or looking to optimize operations, our solutions scale with you.

5. What Types of Support Are Included?

We offer a comprehensive suite of services designed to support your users, infrastructure, and long-term goals. Some of the standard offerings include:

• 24/7 monitoring and alerting
• Help desk support
• Cloud services and consulting
• Patch management and software updates
• Cybersecurity and threat prevention
• Backup and disaster recovery planning
• Hardware and software procurement
• Strategic IT consulting

We also provide onsite support when needed and assign a dedicated account manager to every client. That means you’ll always have someone who understands your business and can advocate for your needs.

6. How Secure Is My Data?

Protecting your information is one of our highest priorities. Our services are designed with multiple layers of protection, from advanced endpoint security to firewalls, encryption, and secure cloud backups. We follow industry best practices and update our security protocols regularly to keep up with changing threats.

And because security is not just about software, we also help educate your employees on safe digital behavior, because sometimes, one wrong click can open the door to an attack. With strong systems and smart policies, we help reduce the risk from all angles.

7. What Happens If Something Goes Wrong?

Even with preventive tools in place, things can happen. The difference is in how you recover. If a device fails, data is deleted, or a breach occurs, our team jumps into action to isolate the issue, restore affected systems, and get your team back to work quickly. Because we already understand your environment, we’re able to act fast and minimize disruption.

Why Should I Choose Cornerstone?

We’re more than a service provider. We’re your partner in Atlanta. We’ve built our reputation on responsive IT support, personalized solutions, and long-term relationships. Many of our clients have been with us for years because we take the time to learn their business and deliver value beyond troubleshooting.

Whether you’re based in Atlanta or expanding across multiple locations, we bring the same level of service, attention, and reliability. And when your business grows or changes, we adjust your services to match.

Still Have Questions About Managed IT Services? Let’s Get You Answers

We understand that every organization has different needs and concerns when it comes to technology. That’s why our team is always available to answer questions, offer advice, and build the right solution for your goals.

If you’re exploring managed IT services and have more questions beyond this FAQ, let’s start a conversation. We’ll walk you through how it works and what to expect, without the jargon or pressure.

Contact Cornerstone Data Systems today to schedule a free consultation.